IF INSTALL - Place customer on hold and reach out to GM via Teams Group Immediately.  Please @ the correct GM.  

• Beach Air - Chad Hendricks​

• Blaze Cape Fear - Daniel Leonard

• Blaze Triad - Christopher Swaim

• Blaze Triangle - Zachary Ciampa

• Coastal - Tom Boggiano

• Renfrow - Brad Paul

They will want to talk to the customer as soon as possible. ​

If appointment for sold work - Reach out to dispatch via Teams group to see if they are available to take over the call.  If they are not, let the customer know that dispatch will call them back.

• Assign task to dispatcher for a call back whenever requested​​​

If appointment for service or maintenance​​ - OFFER to reschedule and let dispatch know​​ it has been moved. 

• Add reschedule tag and double check that the dates and times are correct​

MUST GET REASON FOR WANTING TO CANCEL EVERY TIME