Double check your tenants!  Double check your zip codes. 

**** IF A CALL COMES IN THE WRONG TENANT - Download the call and attach to job in correct tenant****

**Beach Air - If Waccamaw Member calls in - please add "Waccamaw Member" tag to customer and job pages.

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Cross trades and memberships on every call :)  

 * Only offer monthly options *

 * If you book a cross trade - make sure you're using the CSR Cross trade campaign

 

DO NOT use the Five9 help buttons - if you need to reset your password call our IT department - 833.304.3036

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If inbounds are not coming - OUTBOUND, OUTBOUND, OUTBOUND

*Check Daily Updates page AND 3 Day call boards for guidance*

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DO NOT tell customers that we think that there is a spammer/hacker using our number to call customers - If a customer believes that they received a call in error - please send the number and the campaign that they called into so that we can look into it.  

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