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Level 5 - SCHEDULE SAME DAY - BYPASS ACP EVERYTIME

HVAC

No heat/cool 10+ System

Part/Repair Callback (less than 48 hours

System leaking water causing damage

Install within 1 year - MUST BE RAN WITHIN 24 HOURS

Gas/Burning Odor

Replace HVAC system

Duke leads

Duct Cleaning - Cape Fear/Coastal ONLY

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Electrical

Part or whole building without power

Panel Replacement

Sparks/Smoke smell from electrical

Breaker tripping

Generator not working NO POWER

Duke Leads

EV Charger

Plumbing​

Pipes (Burst, flooding, leaking causing property damage, see leak on ceiling)

No hot water

Smell Gas leak (appliances)

Clogged Drain/toilet

Replace Water Heater

Leaking water heater

Repipes

Duke Leads

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Level 4 - BYPASS ACP FOR CAPE FEAR AND COASTAL

HVAC

No heat/cool less than 10

Callback (over 48 hours)

System working but not properly

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Electrical

Major Outlet not working (Refrigerator, Stove, dryer, HVAC)

Smoke detector (not working, beeping)

Generator not working but home has power

Plumbing​

Sewage Smell

Garbage Disposal not working (clogged sink)

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Level 3

HVAC

Thermostat issues (system working)

High humidity sweating duct

Duct Repair

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Electrical

Flickering Lights

Outlets not working

Plumbing​

High water bill, needs evaluation

Water filter repairs

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Level 2

HVAC

Making noise, but still working

Accessory issue (humidifier/dehumidifier)

System keeps turning on and off

Air cool NOT cold / not warm

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Electrical

Ceiling Fan Install

Receptacles Added

Breaker Change-out (working)

Plumbing​

Leaky Faucet/drain

Leaky Toilet

Slow drain sink

Toilet keeps running

Low water pressure

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Level 1

HVAC

Member Maintenance or Non-member Tune-Up

Smell / Odor Mildew

Filter Change Only

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Electrical

High Electric Bill wants evaluation

Wants to change fixtures / add outlets

Install Smoke or CO2 detector

Membership - annual inspection

Running power to a shed

Plumbing​

Wants new fixtures

Water heater flush

Membership - annual inspection

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