BTW SCRIPTS

Electrical

 

EL (from AC or PL):

CSR: Oh by the way, do you have any electrical switches or sockets in your house that aren’t working?

(if yes):

CSR: Sorry to hear that, well {Mr./Mrs ____}, good news is that I can see we have an electrician in your area on the same day as your {scheduled trade} visit! Since they will be close by, I can even waive the normal diagnostic cost. Would you like me to get that appointment secured for you?

EL (from AC or PL):

CSR: Oh by the way, do you have any loose electrical sockets, breakers that keep tripping, lights that flicker or fan’s in your house that aren’t working?

(if yes):

CSR: Sorry to hear that, well {Mr./Mrs ____}, good news is that I can see we have an electrician in your area (2 weeks after first appointment) Since they will be close by, I can even waive the normal diagnostic cost. Would you like me to get that appointment secured for you?

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Plumbing

PL (from AC or EL):

CSR: Oh by the way, do you have any clogged drains, leaky faucets or toilets that flush by themselves?

(if yes):

CSR: Sorry to hear that, well {Mr./Mrs ____}, good news is that I can see we have a plumber in your area on the same day as your {scheduled trade} visit! Since they will be close by, I can even waive the normal diagnostic cost. Would you like me to get that appointment secured for you?

 

PL (from AC or EL):

CSR: Oh by the way, do you ever run out of hot water or have standing water in the shower?

(if yes):

CSR: Sorry to hear that, well {Mr./Mrs ____}, good news is that I can see we have an electrician in your area (2 weeks after first appointment) Since they will be close by, I can even waive the normal diagnostic cost. Would

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Air Conditioning

 

AC (from PL or EL, non-member):

CSR: Oh, by the way, have you had your AC system tuned up in the last 12 months?

(if no):

CSR: OK, no problem.  The EPA (Environmental Protection Agency) recommends that you have a tune-up done at least once per year.  It helps save energy, keeping your electric bill down and keeps the indoor air quality clean.  Did you know that just 1/32nd of an inch of dust on your coil reduces your efficiency by 20%?  Wouldn’t you agree that it makes sense to have a tune up done to ensure your energy cost remains low and you are breathing the cleanest air possible?  {Mr./Mrs ____}, good news is that I can see we have an AC technician in your area on the same day as your {scheduled trade} visit!  Does mornings or afternoons work best for you?

Tune-up Info (if needed):

$175 A/C Tune-Up

What you get from Blaze or Coastal Home Services

• Perform our precision tune up service:

  • Clean the condenser and evaporator coils, air filters, and fan blades.

  • Check the thermostat settings, refrigerant levels and electrical connections

  • Inspect the air ducts, cabinets and check the outside unit for debris, leaks, and damage

  • Test the systems starting cycle, controls, and HVAC controls

  • Adjust the refrigerant levels if needed.

Provide expert insight to avoid potential problems

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