RALEIGH - Book everything for Tuesday - Wednesday - Thursday - Friday

Most appointments booked for Monday 3/16 will be rescheduled due to incoming severe weather. 

EMPHASIZE THAT THIS IS FOR SAFETY OF OUR TEAMMATES AND WE WILL GET TO THEM AS SOON AS IT IS SAFE TO DO SO!

If they request to talk to manager - @ the field supervisor, trade manager, or GM for help IN THE RALEIGH CHAT

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RENFROW - All maintenance calls are being rescheduled for Tuesday and later

Sales calls already booked - are still scheduled for today

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TRIAD - Service for Plumbing and HVAC running normally - Electrical has staggered start

Weather is being monitored and technicians schedules may change as conditions change. 

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CAPE FEAR - No Changes as of 7:45 AM 3.16.26 - run calls as normal

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COASTAL - No Changes as of 7:45 AM 3.16.26 - run calls as normal

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**General rules - book calls into the queue without guaranteeing dates and/or time.  SEND DISPATCH QUESTIONS

For trade specific questions - send to trade manager of each location.  See contacts tab above.​

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BE SUPER CLEAR to customers that we have them entered into the schedule and we are making safety decisions that are weather driven.  We are keeping our technicians safety in mind here.  

Be proactive - Reach out to customers who call into the answering service and don't speak to one of us

Stress to them that their jobs are booked and as soon as the weather clears up we will be able to update them with arrival dates/times

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CSR Equipment needed to work from home if weather conditions impact safe travel into the office.

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Lap Top

An additional Monitor with an HDMI cable to connect directly to the laptop for a second screen

headset

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100 mbps upload speed and 100 mbps download speed

Ethernet cable preferred - Five9 uses a ton of bandwidth so this will improve connection.

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DO NOT USE THE FIVE9 SUPPORT - WE USE APEX IT SERVICES

FOR PASSWORD RESETS - PLEASE CALL 833.304.3036 

Troubleshooting:  Clear Cache and restart FIRST

If the extension doesn't work - on your web browser go to login.five9.com to use the web browser version

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All other IT issues - 833.304.3036

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