THERE WILL BE NO MAINTENANCES RAN ON JULY 3rd- JULY 6th FOR ANY TRADE AT ANY LOCATION

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ALWAYS BOOK LEVEL 5 SERVICE CALLS ON THE DAY THE CUSTOMER REQUESTS

(notate on job) 

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CSR Equipment needed to work from home!

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Lap Top

An additional Monitor with an HDMI cable to connect directly to the laptop for a second screen

headset

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100 mbps upload speed and 100 mbps download speed

Ethernet cable preferred - Five9 uses a ton of bandwidth so this will improve connection.

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DO NOT USE THE FIVE9 SUPPORT - WE USE APEX IT SERVICES

FOR PASSWORD RESETS - PLEASE CALL 833.304.3036 

Troubleshooting:  Clear Cache and restart FIRST

If the extension doesn't work - on your web browser go to login.five9.com to use the web browser version

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All other IT issues - 833.304.3036

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